Tools4ever Solutions for Managed Service Providers

For the processes that can’t be fully automated, you can use the Service Automation module to manage your resources via an employee self-service helpdesk. This tool allows employees to request access to applications or resources via an online portal. Requests can be approved in one simple click. No matter your role in the organization, HelloID can help in your day-to-day tasks by streamlining, centralizing, and automating the things you need them to do.

HelloID authentication and access policies limit potential data breaches by offering a secure, universal dashboard for all of your applications, accessible via Single Sign-On (SSO). Importantly, Multifactor Authentication is provided out-of-the-box, letting you implement an additional security layer at both the dashboard and individual application levels.

The advantages of MFA include the following:

1. Increased Protection: Implementing MFA provides an extra layer of security that dramatically decreases the risk of a ransomware attack.
2. Options to Choose from: There are many different types of MFA that your institution can choose from, such as Push to Verify, Security Key, or a Token.
3. Pair with Single Sign-On: MFA can be used in conjunction with Single Sign-On (SSO) so that students don’t have to complete this process for each application.

Automate provisioning for the entire user account lifecycle. With HelloID in place, you can completely automate user account management, from provisioning to updates to deactivation. Many organizations require their IT departments to manually manage the creation and deletion of user accounts. These tasks often take up most of the department’s time, keeping them from working on other core tasks.

HelloID’s robust processes let the organization create user accounts automatically, replacing processes that involve manual script executions to create the accounts. Additionally, they can automatically synchronize data between applications, thus letting the IT department transition from being completely involved in the user account creation/deletion process to only monitoring it. Thus, the most important benefit of the implementation is efficiency. No longer does IT have to spend time performing repetitive processes that are involved in user account management.

As soon as a new user enters the system, the account is automatically created, and they can start working on day one instead of waiting for days. In addition, the process also deletes the account when the user withdraws, and the active directory is no longer littered with orphaned accounts. Since many applications organizations use are based on the number of user accounts, the Tools4ever solutions help prevent those costs from inflating.

With HelloID in place, your clients can focus on more important projects other than account management. This will lead to a major reduction in time. For example, creating user accounts will now be done in just a few minutes, whereas before, IT would have to spend an entire morning creating accounts if there were multiple new users.

Besides automating user provisioning processes, HelloID can also implement a self-service password management solution. Helpdesks are often burdened with password reset requests, leaving them little time to focus on other tasks. Our Self-Service Reset Password Management solution can immediately reduce helpdesk calls. Users can now reset their Active Directory password anytime by answering several simple, predefined questions.

The “Forgot My Password” button is integrated seamlessly into the Windows login screen, so there is no need to call or submit a support ticket. In addition, fewer password reset-related calls to the IT helpdesk means more time for the helpdesk to focus on other tasks.